Return & Exchange Policy

In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, You have the right to cancel any order you have made with us on our website within 14 days, starting the day of receipt of the goods by yourself or the place where they have been delivered to. This can be done by sending us an email, letter, or giving us a call, notifying us of your intention to cancel. All our details  are in the contacts section below. Exercising your right to cancel is deemed to have been made on the day you give us notice of cancellation in whatever form. We will confirm we have received your cancellation notice and of any subsequent actions to be taken where required. 

This right does not extend to Bespoke Goods where we blend products to your specific requirements.

Following cancellation you will return the goods to us at your earliest convenience or within 14 days of starting from the day after we have confirmed we have received your cancellation notice. The cost of returning the goods is borne by you, the customer.

If you intend to cancel then you are required to keep the goods in the good condition you received them. We have the right to deduct an amount from any reimbursement if you have opened, used or in any way diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function.  What is deemed handling beyond necessary is decided on a case by case basis.  Contact us if you have any questions relating to what could be deemed handling beyond necessary prior to your order.

We will then refund you the cost of goods paid at the time of your order, including delivery costs, not later than 14 days starting the day after we have received the goods back in our possession, or from the date you send us proof of postage or similar that the goods are on their way back to us.  We will only refund standard delivery costs for the goods and not additional special delivery costs. We will notify you when we have received the goods back in our possession or confirm receipt of your return proof of postage. Any refunds due under this section or for any reason will be made using the same payment method that you used when ordering the Goods.

Your 14-day cancellation period is in addition to your statutory consumer rights, so any faulty or unsatisfactory products can be returned to us as soon as practicable.  Please contact us as soon as you can if you feel you have received faulty or unsatisfactory products from us.

​

Kelly @ A Little Moore Than Scents

232 Exwick Road

Exeter

EX42BA

​

Rest assured i have the appropriate insurance and all my labelling is on all of my packaging as I am very much CLP compliant. The safety of my customers is VERY IMPORTANT to me!.